Shipping & Returns

Shipping

We’re a small business, and every Nahlo order is packed with care.

Orders for standard products typically ship within 3–5 business days. Once your order ships, you’ll receive an email with tracking information when available.

Nahlo Magazine is a 12-issue reading journey delivered throughout the year. Your first shipment includes Issue 1 along with the Nahlo map. Future issues are mailed monthly as your child makes their way through the journey.

Shipping timelines may occasionally vary around holidays, product launches, or other especially busy periods.

Returns & Refunds

We want you to feel good about your Nahlo purchase. Because many of our products are printed publications and educational materials that can be used immediately after delivery, all sales are final and we do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, please contact us at brittany@nahlokids.com within 14 days of delivery.

Include your order number and, when helpful, a photo of the issue. We’ll make it right with a replacement or refund, as appropriate.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been fulfilled, it cannot be canceled or returned.

Digital Resources

Digital and downloadable products are non-refundable once they have been delivered or accessed.

Nahlo Magazine

Nahlo Magazine is purchased as a complete 12-issue reading journey and delivered throughout the year. Because the complete journey is purchased at checkout, the purchase is non-refundable once the first issue has shipped.

If your order has not yet entered fulfillment, please contact us as soon as possible and we’ll do our best to accommodate a cancellation.